Welcome to Rossimoda, an online store owned and operated by Sole Agents Distribution (Pty) Ltd, the authorized distributor of the Rossimoda ® brand in Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing and using Rossimoda, you agree to the collection and use of information in accordance with this policy.

We hold your privacy in high regard and prioritize the safeguarding of Personal Information. Our commitment is to provide outstanding service with each interaction you have on our platforms. To ensure this, we rely on the utilization of certain aspects of your Personal Information. Your use of our platforms implies your consent to the processing of your Personal Information in accordance with the terms outlined in this Privacy Policy.

This Privacy Policy outlines how Rossimoda (“Rossimoda”), an E-commerce store based in South Africa, collects, uses, discloses, and protects the personal information gathered from users and customers on our website so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

By using the Rossimoda website, you agree to the collection and use of information in accordance with this Privacy Policy.

“Personal Information” and “process/processing” bear the same meanings as set out in POPI. “we,” “us,” or “our” refers to Rossimoda. “you” and “your” refers to any individual accessing or using our Platforms, also referred to as a user. “registered user(s)” refers to anyone registered on our Platforms, providing a unique username and password, along with other Personal Information, to order goods.

INFORMATION COLLECTION AND USE

Rossimoda may collect various types of personal information for multiple purposes to provide and improve our services:

Personal Information: When you visit our website, place an order, register an account, or subscribe to our newsletter, we may collect the following information including, but not limited to:

• your name and surname;
• email address;
• shipping/billing address;
• phone number;
• gender;
• online identifiers;
• date of birth;
• identification number; and/or
• payment details.

Log Data: We collect information that your browser sends whenever you visit our site, such as your computer's Internet Protocol ("IP") address, browser type, browser version, pages visited, the time and date of your visit, and other statistics.

Cookies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

USE OF INFORMATION

Rossimoda processes the collected information in order to:

• identify you;
• verify your identity;
• create a user account for you;
• provide and maintain our services;
• notify you about changes to our services;
• provide customer care and support;
• monitor the usage of our services;
• detect, prevent, and address technical issues;
• provide you with news, special offers, and general information about other goods, services, and events we offer;
• comply with any legal or regulatory obligations such as tax or financial laws; and/or
• undertake research and statistical purposes.

RETENTION OF RECORDS

We keep your personal information for as long as:

• it is necessary to deliver our platforms, products, or services to you.
• required or allowed in accordance with legal requirements and our internal retention policies.
• necessary to fulfill the contractual agreement between you and us.
• you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

SHARING OF INFORMATION TO THIRD PARTIES

We share essential personal information with our E-commerce Warehousing Fulfillment & Distribution Centre to process and deliver your orders efficiently. Your data is protected under strict security measures. By using our platforms, you consent to the necessary sharing of information for order processing and delivery purposes.

Should you disclose your Personal Information to any third party other than Rossimoda, we shall not be liable for any loss or damage arising or suffered by you because we cannot regulate or control how that third party uses your Personal Information. Always ensure you read the privacy policy of any third party prior to disclosing any Personal Information.

DISCLOSURE OF INFORMATION

Rossimoda may disclose your personal information in good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Rossimoda.
• Prevent or investigate possible wrongdoing in connection with the product/service.
• Protect the personal safety of users of the service or the public security.

MARKETING COMMUNICATIONS

We may use your contact information to send you relevant marketing communications, including promotions and updates about our products and services. You have the right to opt out of these communications at any time. To manage your communication preferences, please visit your account settings or follow the unsubscribe instructions in the emails you receive from us. By using our platforms, you acknowledge and agree to receive marketing communications unless you opt out.

IF YOU ARE UNDER THE AGE OF 18 YEARS OLD

If you are below the age of 18 years, you must obtain permission from your parent or guardian before using our Platforms or providing Personal Information. Verification that your parent or guardian has given you such permission could be done, for example, by requesting your parent’s or guardian’s contact details so we may contact them. We may also verify that the contact details you have given us are correct and are the details of a person who is your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

OPT-IN: We operate on an opt-in basis for marketing communications. By subscribing, you provide explicit consent to receive promotional content from us.

Easy Opt-Out: You have the right to opt out of marketing communications at any time. Every marketing email will include an unsubscribe link, allowing you to easily manage your communication preferences.

SECURING YOUR PERSONAL INFORMATION

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Secure Socket Layer (SSL) Encryption: We employ industry-standard Secure Socket Layer (SSL) encryption technology to secure the transmission of your personal information. SSL is a protocol that encrypts data during transmission, ensuring that sensitive information, such as credit card details and login credentials, remains confidential.

Encrypted Data Transmission: All data transmitted between your browser and our servers is encrypted using SSL technology. This includes information provided during the checkout process and when accessing your account.

Data Integrity: SSL encryption helps maintain the integrity of the data by preventing unauthorized parties from altering or tampering with information during transmission.

ReCaptcha Verification: To enhance security and protect against automated bots, we have implemented Google's ReCAPTCHA service. ReCaptcha adds an additional layer of verification to certain forms on our website, ensuring that interactions are genuine and initiated by human users.

Human Interaction Verification: ReCaptcha helps differentiate between human users and automated bots by presenting challenges that require human interaction to complete.

Protection Against Fraudulent Activities: By leveraging ReCaptcha, we aim to prevent unauthorized access, fraudulent activities, and the misuse of our online services.

LINKS TO OTHER SITES

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right to:

• request a record or description of your Personal Information. Please be aware that Rossimoda may charge a fee for providing this record, and in cases where requests are deemed unfounded, excessive, or repetitive, additional administrative fees may apply, or the request may be refused.
• ask for corrections, destruction, or deletion of your Personal Information. If you decide to stop being a registered user by canceling your account, Rossimoda will retain your Personal Information as required by law or our internal retention policy.
• expect us to comply with your requests promptly, unless there's a credible reason for non-compliance.
• be informed if we cannot agree on correcting or deleting your Personal Information as requested.
• be notified, if reasonably practicable, of changes to your Personal Information that impact decisions about you.
• receive notification of the action taken by us in response to your request.
• be informed of any unauthorized access to your Personal Information.
• submit a complaint to the Information Regulator.
• obtain reasonable evidence of our compliance with obligations under this policy up reasonable notice and request.

CHANGES TO THIS PRIVACY POLICY

Rossimoda may update our Privacy Policy from time to time. Any updates will be posted on this page.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@soledistribution.co.za.