Applicable to orders made through www.rossimoda.co.za ONLY.
- If a customer wishes to change the size of a recently bought item, they will be responsible for covering the delivery costs of the return and for the delivery costs of the new size to be sent back to them.
- If a customer wishes to return a recently bought items they will need to be returned in a sellable condition (i.e. unworn, unwashed and undamaged by customers. All goods must be returned with all labels intact and in the correct packaging)
- If a customer wishes to return a recently bought item, they will need to cover the courier cost of returning the item.
- If it is more convenient for a customer to return items in store, returns can be taken to Palazzo Pitti Carlton Centre ONLY. All in-store returns must include the Invoice received with the order.
- No refunds or returns will be granted if the request exceeds 30 days and the item/s are not in a sellable condition.
- All approved refunds will exclude all delivery feeds that were paid when placing the original order.